Emergency London

Emergency - Services - London
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FAQ

Here are some answers to your questions

Q. What areas to you cover?

PLUMAND Emergency london services operates within all London areas

Q. What type of work do you carry out?

Most small to medium home maintenance projects, the type of jobs that would take from a couple of minutes to a couple of hours to fix. We can of course complete larger jobs that may take several days or weeks even, please see our pricing page for details.

Q. How much do you charge?

Our standard hourly charge is just £82 for the first hour and £70 for each subsequent 30 minute increment after this! In addition to this a small charge is made for van materials used i.e. screws & wall plugs. Please see our pricing page for details.

Q. Can you provide free quotations?

Yes we can and often do, but we are able to give you a good idea of the number of hours a job will take over the phone. Occasionally a job may take longer (or less time) than anticipated but we will always make you aware if this is the case. For larger projects we are able to offer a cost effective full day rate, please see our pricing page for details.

Q. What are your trading hours?

Generally from 8am through to 5pm. However we are committed to providing a service and will work out of these hours subject to a small increase in the rate that we charge, please see our pricing page for details.

Q. What if you are unable to fix my job?

In the unlikely event that we are unable to help you, we will provide you with contact details for one of our trade partners to carry out the work. When using Mr Toolbag don’t forget our “No fix, no fee!” promise.

Q. What if I am unhappy with the quality of the work that you have done?

Your satisfaction is a priority to us, therefore if you are not completely happy we will correct it free of charge. PLUMAND relies on his customers referrals!

Q. Do I have to provide the materials?

No, we are happy to source materials for you, and often at markedly reduced rates, but we will make a charge for the time that it takes for us to do this.

Q. When can you come?

We normally book jobs within 7 days but if you need to expedite yours please tell us!

Q. How can I pay you?

We accept payment by cash, credit or debit card or BACS .

Q. Are you VAT registered?

No, PLUMAND is a sole trader and operates under the VAT threshold!

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